Damaged, missing or wrong parts

It does not happen often, but when it does we will get you a replacement part as quickly as we can.

Check your crate on arrival

Before you unpack, look over the crate for damage and photograph anything that does not look right. Transit damage is much easier to settle with the courier while the packaging still exists, so please keep it until you have checked everything.

What to send us

Email support@busoaudio.com with:

• your order number
• a clear photo of the damaged, missing or incorrect part
• a photo of the whole workstation, so we can see where it belongs
• the page and step number from the assembly manual, if you were mid-build
• photos of the crate and packaging, if anything arrived damaged

Identifying the exact part from a photo is usually quicker than describing it, so a picture saves everyone a round of emails.

What happens next

We identify the part and ship a replacement to you. In most cases you will not need to return anything or take the workstation apart.